Safe Express Movers ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you use www.safeexpressmovers.in, request a quote or use our services, how we use it, and the choices you have.
1. Information we collect
We collect information that you give us directly, including:
- Your name, mobile number and email address.
- Pickup and delivery addresses, moving date and the type of service you need.
- Details about the goods to be moved, such as an item list, home size, floor and lift access, and special handling needs.
- Vehicle details for car or bike transportation requests.
- Billing details such as GSTIN and billing address, if you need a GST invoice.
- Messages you send us by form, phone, WhatsApp or email.
When you visit the website, our server may automatically record technical information such as your IP address, browser type, pages visited and the date and time of the visit. This is used for security and to keep the website working properly.
2. How we use your information
- To respond to your enquiry and prepare a quotation.
- To plan, schedule and carry out your move, and to contact you about it.
- To issue quotations, invoices and payment receipts.
- To provide customer support and handle feedback or complaints.
- To meet legal, tax and accounting obligations.
- To protect our website and business against fraud, spam and misuse.
We do not sell your personal information.
3. Sharing your information
We share personal information only where it is needed to provide our services or required by law, for example with:
- Our staff, drivers and moving crew who carry out your move.
- Transport, vehicle-carrier, storage or insurance partners involved in your booking, limited to the details they need.
- Service providers who help us run our business, such as website hosting, email and payment processing.
- Government or legal authorities, when required by law or to protect our rights.
4. Cookies
The website uses a session cookie that is necessary for forms to work securely. We do not use advertising cookies. If we add analytics or similar tools in the future, we will update this policy.
5. Data retention
We keep enquiry and booking records for as long as needed to provide our services, handle any follow-up or claims, and meet legal and tax record-keeping requirements. After that, records are deleted or anonymised.
6. Security
We use reasonable technical and organisational measures to protect personal information, including secure (HTTPS) connections and restricted access to our admin system. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your choices and rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by using the contact details below. We may need to keep some information where the law requires it, for example invoices.
8. Third-party links
Our website may link to other websites, such as WhatsApp or map services. We are not responsible for the privacy practices of those websites.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
For any questions about this page, contact Safe Express Movers:
- Address: 88/10, Golds and Building, Sarjapur Main Rd, near Wipro Gate, Kaikondrahalli, Bengaluru 560035, Karnataka
- Phone: +91 97629 87801
- Email: info@safeexpressmovers.in