This policy explains how cancellations, rescheduling and refunds work for bookings with Safe Express Movers. If your written quotation states different terms for your booking, the quotation applies.
1. Cancelling a booking
To cancel, contact us by phone, WhatsApp or email with your name, phone number and quotation or invoice number. The cancellation time is taken as the time we receive your request.
- More than 48 hours before the scheduled pickup: the advance paid is refunded in full, less any costs already incurred for your booking (for example packing material delivered, or vehicle or carrier charges already paid on your behalf).
- Within 48 hours of the scheduled pickup: up to 50% of the advance may be retained to cover crew, vehicle and scheduling costs. The rest is refunded.
- After the crew or vehicle has arrived, or once packing has started: charges for work already done, materials used and vehicle costs are payable, and any balance of the advance is refunded.
2. Rescheduling
You can ask to change your moving date at no extra charge if you tell us more than 48 hours before the scheduled pickup, subject to availability on the new date. Requests made later than that, or repeated changes, may carry a rescheduling charge, which we will tell you before confirming the new date.
3. Cancellation by us
If we have to cancel a confirmed booking for reasons within our control, we will refund the full advance or, if you prefer, arrange a new date at no extra cost. If a move cannot go ahead because of events outside our control, such as severe weather, road closures or government restrictions, we will work with you to reschedule. If you choose to cancel instead, only costs already incurred are deducted.
4. Non-refundable charges
- Packing material already used or delivered to you.
- Third-party charges already paid on your behalf, such as vehicle carrier, storage or insurance premiums, where the third party does not refund them.
- Charges for services already completed.
5. Damage and claims
Claims for damage or loss are handled under our Terms & Conditions and any transit insurance taken. They are not treated as refunds under this policy.
6. How refunds are paid
Approved refunds are paid to the original payment method or to a bank account or UPI ID you provide, normally within 7 to 10 working days of approval. Bank processing times may vary.
Contact us
For any questions about this page, contact Safe Express Movers:
- Address: 88/10, Golds and Building, Sarjapur Main Rd, near Wipro Gate, Kaikondrahalli, Bengaluru 560035, Karnataka
- Phone: +91 97629 87801
- Email: info@safeexpressmovers.in